CT Sadanandan

Workspace management is a key business enabler and it encompasses a vast scope of managing buildings and services that contribute to an efficient workplace. However, given the complexity and challenges around various aspects, managing workplaces needs to be a structured with consistent approach, achieved by watching out for opportunities for simplification, standardisation and innovation.

“Over the past few years, at Tata, we have devised and implemented various innovative measures to ensure sustained efficient functioning of building and services,” says Sadanandan. The company has identified the impact areas in terms of risk management, business continuity, cost optimisation and user experience for all facilities and locations individually. The 3DM approach in delivery – Define, Design, Deliver and Measure – ensures a cohesive system
of service.

Employees were provided with apps to send a service request, report a service failure, use tabs to seek feedback, deploy better technology in engineering service, etc. Keeping all stakeholders on-board – especially service providers – and making them see the result and their collaborative contribution towards it, improved productivity.