Sumeet Sharma

In an era where facility users are consuming and providing services to their customers through digital interfaces, a semi-digitised FM operation is losing relevance. FM services need the foundation of a digital platform, where category services can be correlated while providing various levels of workflows that further integrate the requestor, tracker and fulfilling partner in a positive loop.

By digitising FM services over a portfolio of over 12 million sqft across 11 cities, Capgemini delivers outcomes that remain cost-efficient, highly scalable, assurance-driven and in sync with core business expectations.
The company has – by inverting the ‘Think Smart and Clean Smart’ pyramid – been able to place the janitors and chambermaids as the change agents employing a five-pronged strategy of mechanisation, on-demand services, accreditation-based allowances and digitisation. This has not only impacted the cleaning services but has prompted early adopters to look at cleaning services as a professional career.

Environment and Safety have steered the FM function well over the last 10 years as beacons of corporate responsibility. Evolution in telemedicine and wellness technology tools has made it scalable and cost-effective for quick adoption.
While, most nations pull out from climate change commitments, they push the burden back to APAC and put FMs in India as the natural corporate samaritans to carry the post. “The easiest and time tested way to deliver on wellness and sustainability is by embedding it into all aspects of FM service delivery at an organisational level,” believes Sharma, who is also the honorary board member for iNFHRA.