Tanmay Khare

Some of the major challenges at FM industry are: technology transformation, cost optimisation with quality additions or standards, retaining trained/skilled manpower and resource pools, and the ‘one size fits all’ approach workability.

With an intention to give back to customers and Mother Nature, at Mahindra Finance, the team strives to build a sustainable culture. They have focused on the cost-to-value proposition for all their initiatives. In order to have a precise analysis and focused approach, the company has emphasised on automation of various services, in consideration with the reach of the branches. This has been a game changer for the firm, as feedback and data analysis assists them in achieving a more contented customer. In building a sustainable culture, the company believes and practices concepts such as Green Is In (GII) and My Society My Responsibility (MSMR), which help create awareness towards safety, hygiene, the 3Rs and its long term benefits. These drivers, with quality based ISO 9001-2008, 9001-2018 approaches, endeavour to maximise the infrastructure utilisation to build a balanced lifecycle with continuous learning and related intervention. Khare is also is also an honorary board member for iNFHRA.