Sunil Dhawan

As an organisation, Fidelity is focused on building a culture of clean desks, maintaining general hygiene, paper conservation, avoiding food wastage, among other initiatives. Coaching and convincing users to imbibe new ways of working – being collaborative, paper-light, working with flexible seating, bin-less environment, minimum storage – requires considerable time and effort. The need of the hour is to go green and yet there is limited awareness among investors and users about the long-term benefits of adopting energy-efficient buildings. There are limited options for waste recycling too. As an industry, there is a lack of trained professionals, which results in a lack of incoming talent. The attrition rate among ground-level support staff is high, and the need is to deliver better services with lower budgets and fewer resources, feels Dhawan.

The company believes in providing workspaces that not only enable efficiency and quality but also promote collaboration, innovation and creativity. It facilitates such an environment by creating the right temperature and lighting in office interiors, using vibrant colour schemes for a lively ambience, building comfortable and ergonomic furniture for day-to-day working, creating a balanced ratio between open and occupied spaces, providing sufficient breakout-out spaces for casual meetings and short breaks, allowing for variety of flexible furniture that can be used in multiple ways for better collaboration and formulating technology-enabled workspaces for maximum efficiency. Promoting waste recycling by creating awareness and providing recycling centres, generating feedback and concerns solicited to be aware of the problems and concerns of the users, using asset management to enable 100% mapping of company assets in IT as well as non-IT infrastructure, etc, add to a systematic workflow.