Rajesh Shetty

Shetty criticises that the biggest challenge is ensuring knowledge continuation and talent retention in the industry. Containing the operating cost being the prime focus, there is no real distinction and grading maintained amongst the workforce. The lack of analytical skillsets within the mid-level team also restricts and impacts the decision-making process, which leads to a potential situation for unforeseen system breakdowns.

At the core of it, a disciplined approach, towards rigorous implementation of laid-down processes and practices, with diligent system governance and continuous monitoring and documentation, ensures efficient functioning of the building.

Data gathering and analysing key parameters are detrimental in preempting potential operational challenges. Besides, on an ongoing basis, to ensure operations are sustainable, Colliers adopts best practices of following ‘5S’ standards and uses predictive maintenance. With periodic audits, ongoing checks and balance, and following a structured review mechanism for any course correction, efficient functioning of the building is attained.