Harpreet S Kaura

Facilities management is a natural extension much evolved over the years and currently one of the prime components of any dynamic and forward-looking organisation. Kaura has been with KPMG for over seven years, during which the office infrastructure has grown many folds. “When designing a new KMPG workspace, we integrate the requirements of all stakeholders to provide a workspace that enables staff to be functional and productive. Sharing data and the benefits of new design elements, and how the evolving innovations in workspaces benefit business are approaches that can align stakeholders,” explains Kaura.

With the increase in complexity of workspaces, technology to manage the facility manager’s workflow ensures an efficient and effective delivery of service to end-users as well as organisations. Most commonly, the Computerised Facility Management (CFM) tool helps provide an enhanced level of automation in operations. They also provide senior management with dashboards of facility performance that can be used to improve operations as well as plan for future facilities.

Cost pressures are an intrinsic part of a facility manager’s role. The key to managing costs is to identify where the inefficiencies lie and how they can be optimised. Reviewing deployments, service levels, procurement costs, third-party service levels, etc, on a regular basis can help the manager proactively manage costs and keep the organisation’s bottom line in the green.