Sameer Saxena

Real estate and FM domains have always been a hub of best practices and innovation, and with their round-the-clock support requirements, the chances of differentiating it with the regular operations often becomes a challenge. Most organisations have grown with the passage of time and have built up on their existing processes or their traditional ways of operations. This approach has served organisations by way of effectively managing their assets across the globe.

At Marsh & Mclennan, the vertical heads always focus on delivering the best-in-class services to an organisation’s employees. This helps manage the perceptions of end users and the leadership across organisation. High focus delivering consistent services ensures speedy delivery, better control of costs, better image projection for the organisation and above all higher employee satisfaction.

Only 10% of the overall operations of FM are exposed to end users, whereas 90% of the operations are back-end and are managed within the internal teams. Established process and in-depth planning of the operations makes sure that every aspect of FM is taken care of during the operations, affirms Saxena.

Saxena also believes that the critical component of workplace safety and commitment towards environment is effectively portrayed by adopting the best practices in this domain. Continual efforts and awareness in this direction ensures safe working environment for the colleagues, which, in turn, aids the overall objective of retaining the talent and prevent adverse publicity for the organisations.