Edward Dsouza
Dsouza is an IFMA member and a SME in certain sectors of the FM industry, with over 20 years of experience in the US and APAC regions. He currently heads the Service Master India business, a US FM multinational, which is a part of SiS group enterprise.
Having built his specialties in the industry, Dsouza promotes largely the concept on productivity and a diagnostic maintenance programme with CMMS coupled with IoT; digitalisation and data analytics in B&I; infection control programmes and cross contamination control programme in the healthcare, pharma and food production; smart FM and hospitality programme in large retails formats and education sectors.
“FM operations in India need to evolve from a basic and average skilled resources supplier to a technology-abled, highly skilled solutions delivering enterprise. With today’s high-end intelligent building infrastructure coming up and growing rapidly, there is a serious need for FMs to rapidly upskill the resources, invest and offer technology based applications to create value stream at each service points,” says Dsouza.
Service Master India has adopted the ‘less is good’ strategy with the key focus on productivity, high skill and problem-solving service using digital IoT-based analytics to offer value proposition to stakeholders.
