Dharminder Salwan

With over 27 years of experience, Salwan has worked in industry segments such as IT training, manufacturing, advertising, marketing, hospitality, audit, consulting, insurance, financial services and BPO/IT/ITES. Through his career, he has been a key team player in building organisations globally on the infrastructure as well as cultural side.
“The function of a properly managed facility is to align the building design to the purpose of the occupants. Operations and management departments give a building flexibility to adjust with the ebb and flow of the work it supports. A strategically managed facility plan maintains, supports and monitors within the fundamental business activities,” states Salwan.

For organisations, the facility is a long-term asset and facility managers must protect this investment, believes Salwan. “An effective facility manager stays in line with the business strategy and should produce results tailored to business needs. The focus should be on process management of different areas, facilitating implementation of an action plan with room for modifications. KPIs are gateways to the balance scorecard, tracking data and bridging strategy to performance. And finally, the ability to anticipate needs, implement action plans with measurable success rates, and communicate findings with clients. The ability to satisfy all of these steps is key to securing loyalties and occupant-facility cohesion,” says Salwan, shedding light on the four best strategies that should be implemented by a facility manager.