Agile Operations
When a technician starts his shift, or when a supervisor comes in to plan the day, they might already feel behind. Perhaps there are service order requests that have come in prior to the shift starting, or a backlog of requests that need to be completed. Whatever the issue faced, When a large percentage of your work comes from ad hoc requests, it’s hard to feel proactive when you’re constantly reacting. With technology, that doesn’t have to be the case.
Data allows you to have greater insight into where requests are coming from, the frequency of requests, and how long it takes to fulfil such a request. Combining IoT and empirical data with Artificial Intelligence (AI) and predictive modelling, companies can be ahead of the game, ready for service orders when they come in.