Over the years, organisations have increasingly outsourced non-core business functions, including facilities management. While this has created an abundance of opportunity for FM companies, it also means they are routinely asked to service dozens, if not hundreds, of entities around a city.
As a result, technicians spend a lot of time on the road. More time spent on the road means less time for repairs or maintenance work.  Some companies were shocked to find their teams are spending more than 50% of their time on the roads! However, with more time to plan, armed with more data from the platform, supervisors are better able to plan the day and make sure people are where they need to be, as quickly as possible.